Yuanhao Ma
马源浩A technically proficient and hands-on professional with over a decade of experience spanning station dispatch operations, multi-location IT infrastructure deployments, and comprehensive facility administration. Proven track record in orchestrating physical network cabling, server rack assembly, and AV systems across multiple facilities, standardizing warehouse SOPs, and leading facility continuity as Interim Center Director. Adept at bridging technical systems (Linux servers, Cloudflare tunnels, automation tools) with rigorous daily ground operations and multimedia web production.
Core Pillars & Competencies
Four specialized domains that define my dual operational and technical impact
IT Infrastructure & Networking
Hands-on installation of structured network cabling, server rack assembly, commercial routers/switches, security surveillance cameras, and conference room AV systems across multi-location facilities.
Station & Logistics Dispatch
Orchestrates high-volume morning sorting, vehicle loading, route optimization, and driver coordination. Manages delivery exceptions, DSP contractor evaluations, and warehouse safety SOP enforcement.
Facility Leadership & Administration
Served as Interim Center Director (Apr–Sep 2024), maintaining full leadership continuity, regulatory compliance, staff recruitment, performance reviews, and administrative standard procedure execution.
Web Solutions & Digital Media
Designs responsive UI/UX websites, maintains self-hosted Ubuntu Linux servers, produces high-impact promotional videos (CapCut, motion graphics), and consults on e-commerce (Amazon, Walmart, food delivery).
Professional Experience
Detailed career timeline across logistics operations, facility leadership, and IT systems
Station Operations Specialist
- Dispatch & Workflow Coordination: Coordinated and published daily operational assignments, ensuring clear alignment across drivers, DSP carriers, and warehouse sortation teams.
- Route Optimization & Regional Mapping: Established regional delivery maps and optimized delivery routes to enhance dispatch turnaround efficiency and maximize first-attempt delivery success rates.
- Morning Sortation & Departure Control: Directed early-morning package sortation, vehicle staging, and loading operations to guarantee strict on-time departures.
- DSP Carrier Alignment & Contract Support: Coordinated driver schedules and logistics inquiries, assisted with DSP partner onboarding, performance scorecards, SLA evaluations, and contract discussions.
- Exception Handling & Reverse Logistics: Proactively tracked daily parcel movements, swiftly resolved transit delays, damages, or lost parcel exceptions, managed merchant return workflows, and coordinated rapid re-shipments.
- Warehouse SOPs & Operational Compliance: Formulated and executed rigorous warehouse standard operating procedures (SOPs), enforced safety and vehicle inspection protocols, and maintained audit-ready logistics logs.
Freelance Web Designer & Video Editor
- Server Infrastructure & Linux Hosting: Configured and actively maintained custom Ubuntu 22/24 LTS Linux cloud servers to reliably deploy and host client web projects.
- Responsive Web & UX/UI Design: Designed and launched intuitive, high-conversion responsive websites with strict visual hierarchy, seamless mobile ergonomics, and brand consistency.
- Commercial Video Production & Motion: Directed end-to-end video post-production workflows using CapCut and editing tools, covering storyboard planning, advanced editing, motion graphics, color grading, and audio mastering.
- E-commerce & Local Business Growth Consulting: Facilitated merchant product listings on major platforms including Amazon and Walmart for international trade clients, onboarded local restaurants onto food delivery networks, and orchestrated promotional video campaigns on YouTube, TikTok, and Xiaohongshu.
Assistant Program Director & IT Operations Specialist
- Facility Establishment & Multi-Location Expansion: Joined at center inception in 2018; served as a core pillar through 7+ years of rapid growth, actively setting up and scaling operations from the original Beltsville location to new facilities in Germantown and Frederick.
- Turnkey IT & Physical Network Infrastructure: Fully engineered and deployed internal network systems across all 3 center locations, including pulling network cables, terminating patch panels, assembling enterprise server racks, and configuring commercial routers, switches, and APs.
- Hardware Maintenance & Security Surveillance: Installed and maintained high-definition security camera surveillance grids, campus LED video screens, and integrated multi-media conference room equipment with near-zero downtime.
- Daily Administration & SOP Execution: Formulated standard operating procedures, managed staff recruitment, scheduled attendance rosters, conducted periodic performance evaluations, and maintained institutional governance.
- Internal Web & Office Reporting Automation: Spearheaded the development of Worldshine's internal intranet portal (2020–2024); engineered automated financial, timesheet, and operational analytics spreadsheets via Google Sheets and Looker Studio.
Activity Coordinator
- Organized, scheduled, and executed engaging daily programs and physical enrichment activities for senior care participants.
- Communicated continuously with clients, family members, and medical care providers to refine activity delivery and elevate member satisfaction.
Sales Manager
- Managed regional sales pipelines, client consultations, project bidding, and contract negotiation to drive new customer acquisition.
- Streamlined after-sales customer support processes, resolving client concerns and boosting referral rates.
Manager
- Supervised frontline staff and kitchen operations while enforcing strict food hygiene standards and health inspections.
- Optimized inventory stocking and shift scheduling to reduce operational waste and ensure service speed.
Programmer
- Engineered desktop software client modules utilizing C++ and Qt GUI libraries for corporate clients.
- Assisted senior engineering team with application debugging, issue reproduction, and providing technical support.
Featured Projects & Implementations
Practical demonstrations of engineering, infrastructure, and automation solutions
Multi-Facility Enterprise Network & Multimedia Setup
End-to-end deployment of commercial networking infrastructure across 3 Worldshine center locations (Beltsville, Germantown, Frederick). Structured ethernet cabling, patch termination, server rack assembly, router/switch topologies, LED display systems, and IP surveillance cameras.
Enterprise Operational & Financial Reporting Automation
Constructed an automated reporting architecture from 2018 onward utilizing Google Sheets and Looker Studio. Streamlined financial record consolidation, payroll hours calculation, and internal administrative metrics, replacing error-prone manual spreadsheets with dynamic dashboards.
Internal Management Portal (2020–2024)
Led the design, deployment, and ongoing testing of Worldshine's internal operations portal. Centralized internal announcements, staff document libraries, administrative forms, and cross-departmental coordination workflows for over 4 years.
Self-Hosted Linux Server & Secure Cloudflare Tunnels
Assembled a local home Ubuntu server running virtualized services. Configured Cloudflare Zero-Trust Tunnels to securely expose local internal network services to the external web without opening public router ports or risking firewall breaches.
Cross-Platform Device & Client Systems Troubleshooting
Provided multi-tiered hardware and software diagnostics across Windows workstations, macOS, iOS, and Android mobile devices for dozens of corporate users, resolving peripheral, driver, connectivity, and OS-level bottlenecks.
Digital Creative Agency & E-commerce Operations
Operates fmindweb.com, crafting commercial responsive websites, producing product promotional video campaigns, and executing growth strategies across Amazon, Walmart, and restaurant food delivery apps.
Technical & Professional Skills
Categorized directory of technical proficiencies, systems, and operational competencies
IT & Network Infrastructure
Software, OS & Programming
Logistics & Dispatch Operations
Management, Media & Business
Certifications, Education & Honors
Official certifications, formal degree, and professional recognition
Certified Qualified Handgun Instructor
Pistol Instructor
First Aid & CPR Certification
Computer Programming for Mobile Devices
Outstanding Customer Service Award
2nd Place in Programming Design Contest
Let's Connect & Collaborate
Whether you require an experienced Station Operations Lead, an IT Infrastructure & Systems Specialist, or digital media solutions, I am available to discuss opportunities.